At Babies Secret, your baby’s health and hygiene are our top priority.
Please read our return policy carefully before making a purchase.
For safety and hygiene reasons, the following items are strictly non-returnable and non-refundable, once sold:
Breast pads
Breast pumps
Baby diapers
Feeding bottles
Bottle nipples / teats
Nipple shields
Any other hygiene or personal care products
These items cannot be accepted for return or exchange under any circumstances.
Returns are accepted only for non-hygiene items.
To be eligible for a return, the product must be:
Unused
Unwashed
In original condition
With original packaging, tags, and invoice intact
Customers must inform us within 42 hours of delivery to request a return.
Return requests can be raised through:
🌐 Our website (Return/Support section)
Requests made after 42 hours of delivery will not be accepted.
All returned items will go through a quality inspection.
If the product does not meet return conditions, the return request may be rejected.
If you receive a damaged, defective, or incorrect item, please contact us within 42 hours with clear images/videos as proof.
Our team will assist you after verification.
Approved refunds will be processed to the original mode of payment within the specified timeline after inspection.
For any queries or concerns, feel free to contact us:
Email: [[email protected]]
Phone: [8861314442]
Hours: Mon–Sat, 11AM – 8PM