Return Policy

Return & Refund Policy

At Babies Secret, your baby’s health and hygiene are our top priority.
Please read our return policy carefully before making a purchase.

🚫 Non-Returnable Items (Hygiene Products)

For safety and hygiene reasons, the following items are strictly non-returnable and non-refundable, once sold:

• Breast pads

• Breast pumps

• Baby diapers

• Feeding bottles

• Bottle nipples / teats

• Nipple shields

• Any other hygiene or personal care products

These items cannot be accepted for return or exchange under any circumstances.

✅ Return Eligibility (Other Products)

• Returns are accepted only for non-hygiene items.

• To be eligible for a return, the product must be:

  • Unused

  • Unwashed

  • In original condition

  • With original packaging, tags, and invoice intact

⏰ Return Request Timeline

• Customers must inform us within 42 hours of delivery to request a return.

• Return requests can be raised through:

  • 📧 Email

  • 🌐 Our website (Return/Support section)

Requests made after 42 hours of delivery will not be accepted.

🔍 Quality Check

• All returned items will go through a quality inspection.

• If the product does not meet return conditions, the return request may be rejected.

📦 Damaged or Incorrect Product

• If you receive a damaged, defective, or incorrect item, please contact us within 42 hours with clear images/videos as proof.

• Our team will assist you after verification.

💳 Refunds

• Approved refunds will be processed to the original mode of payment within the specified timeline after inspection.

For any queries or concerns, feel free to contact us:
 Email: [[email protected]]

Phone: [8861314442]
Hours: Mon–Sat, 11AM – 8PM