Easy Returns Policy
At Babies Secret, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on Babies Secret :
PRODUCTS RETURN POLICY
CLOTHES AND FOOTWEAR 5 DAYS FROM DELIVERY DATE
OTHER PRODUCTS EXCEPT PRODUCTS MENTIONED BELOW 5 DAYS FROM DELIVERY DATE
*CLOTH DIAPERS / NAPPIES
*BOTTLES AND ACCESSORIES
*SOAPS, SHAMPOOS AND BODY WASH
*BABY CREAMS, LOTIONS, OILS, ORAL CARE AND POWDER NO RETURNS ACCEPTED
*BABY GIFT SETS
*CLEANSERS AND DETERGENTS
*TEETHERS AND SOOTHERS
*MOSQUITO REPELLENTS AND CARE
Please note that there may be certain products in the aforesaid table that may or may not be returnable as otherwise mentioned against them above. For all products, the return policy on the product/combo page shall prevail.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Babies Secret shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
How does Returns work?
Estimated Reverse PickUp Time: For all those Pincodes, where pickup service is available by reputed couriers, the Reverse PickUp time would be within 7 to 10 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which Babies Secret is not liable and would request the users to cooperate as Babies Secret continuously tries to reduce such instances.
You can check the status of your return request under Manage Returns section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.