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Babies Secret Return Policy

                                                        RETURNS POLICY

 

Easy Returns Policy

At Babies Secret, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on Babies Secret :

 

 

                                 PRODUCTS                                                                                                                     RETURN POLICY

 

CLOTHES AND FOOTWEAR                                                                                                               5 DAYS FROM DELIVERY DATE

 

OTHER PRODUCTS EXCEPT PRODUCTS MENTIONED BELOW                               5 DAYS FROM DELIVERY DATE

 

*BABY DIAPERS

*BABY WIPES                                                

*CLOTH DIAPERS / NAPPIES

*BOTTLES AND ACCESSORIES

*BREAST FEEDING

*SOAPS, SHAMPOOS AND BODY WASH

*BABY CREAMS, LOTIONS, OILS, ORAL CARE AND POWDER                                                 NO RETURNS ACCEPTED

*BABY GIFT SETS

*BABY PACIFIERS

*THERMOMETERS

*CLEANSERS AND DETERGENTS

*TEETHERS AND SOOTHERS

*INNER WEAR

*MOSQUITO REPELLENTS AND CARE

 

Please note that there may be certain products in the aforesaid table that may or may not be returnable as otherwise mentioned against them above. For all products, the return policy on the product/combo page shall prevail.

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Babies Secret shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

 

How does Returns work?

 Estimated Reverse PickUp Time: For all those Pincodes, where pickup service is available by reputed couriers, the Reverse PickUp time would be within 7 to 10 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which Babies Secret is not liable and would request the users to cooperate as Babies Secret continuously tries to reduce such instances.

 You can check the status of your return request under Manage Returns section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.

 

Refunds

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

  1.  The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your Babies Secret Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.
  2.  Once the refund amount is in your Babies Secret Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it 3
  3.  In order to get the cash refund back to your bank account, please follow below steps:

  

  1.  If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Babies Secret will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
  2.  Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
  3.  If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the Babies Secret Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
  4.  In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Babies Secret holds the right to deduct the concerned amount from Babies Secret Cash depending on the mode of the payment of the product.
  5.  For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment